Please take the time to answer the questions truthfully and as completely as possible. This way we are able to provide the best dental treatment plan for you on how to treat you effectively and efficiently during your visit.

Here at Spring Orchid Dental we understand that the information you are providing for us is sensitive. It is our duty to ensure you that all your information will be treated with the utmost care and professional confidentiality whether it is submitted online or in person.

It’s important to have your patient records up to date. Our eForms makes that process easier by providing you the opportunity to update records at your convenience 24/7. In the surgery, you can now update your information on a tablet in our practice waiting room. Your updates are mapped back to our patients record automatically with no possibility of errors.

TELEPHONE 08 6155 0889

If your dental emergency occurs within office hours, contact us to ensure prompt management of your concern.

Our friendly dentists are able to assist with emergency dental care and we’ll do everything we can to see you as soon as possible.  We help you to get relief from pain due to any dental emergencies by providing you well deserved care and preventing it from worsening.

After Hours Dental Emergencies
0468-791-668

For after hours emergency treatment, we will endeavour to accomplish pain relief and provide advice as soon as possible. In extreme cases, especially severe facial swelling, management by a hospital emergency department may be required.

As a courtesy we send an SMS reminder two weeks before your confirmed booking and again the day prior to your appointment time. You need only respond to the first message.

Our SMS system only reads acknowledgements of the appointment reminder, and can’t read other responses so please call us if you have any questions about your appointment or would like to look at rescheduling options.

At Spring Orchid Dental we do endeavour to always book appointment times appropriate for the treatment and to meet your individual needs. However, sometimes things do happen that lead to our dentists running behind schedule. If your dentist is running behind, we will send you an SMS message or call to advise of the anticipated length of time of the delay. We understand that your time is important too, and do not wish to inconvenience you further.

Similarly, we respectfully request an on time arrival for your scheduled appointment. We understand that events can occur outside your control that may lead you to arrive late for a scheduled appointment. Please contact us should you anticipate not arriving on time and we can discuss options with you for the reduced appointment time. We never want to risk compromising the quality of your care, so these options may include, reducing the amount of treatment planned, or rebooking.

As a practice the Dentists at Spring Orchid Dental are often booked in advance, leading to limited appointment availability. We maintain a priority list should you have not been able to secure your preferred appointment, or should your appointment be booked further in advance than is ideal. You will be contacted via SMS or by phone should a suitable time become available.

Most of our patients like to pre-book their active maintenance appointment (exam and professional clean) well in advance so as to suit their preferred appointment day and time. We will remind you of this appointment one to two weeks in advance.

We respectfully request that you provide 48 hours notice should you need to reschedule or cancel your appointment time. If less than 48 hours notice is provided, this may lead to forfeiture of any deposits in place to secure your appointment.