Customer Care

Our customer care commitment

Every customer should expect good service.That’s why we have a Customer Care Commitment to help make sure we meet your expectations every time you deal with us.

We are committed to providing the best service and support to our patients: by continuously improving our people, policies and processes we aim to be consistently best in class.

Here’s what you can expect

  1. We’ll recommend products and services suited to your need.
  2. We’ll take the time to explain the recommended solutions and their prices.
  3. We’ll make sure you clearly understand what treatment you need, including the treatment period, charges and costs.
  4. We’ll let you know how long it will take to fulfil your solution. And we’ll commit to that timeframe

What if we fall short?

If you’re unhappy with our service we want to fix it. When things haven’t gone to plan, resolving your issue is our priority. In this case, please contact your Spring Orchid Dental representative directly or call our Customer Care Centre. We appreciate your time and strive to quickly and accurately provide answers to your questions.

We’re always looking for better ways

Like the rhyme goes, we’ll never let it rest until our good is better and our better best. At Spring Orchid Dental, we’re all about continuous improvement and regular reviews of our service standards and practices. Your feedback helps us find better ways to work with you and develop services that better suit your needs.